RapidReviews
  • Getting started
  • Contacts
    • Adding Contacts
      • Adding a Contact
      • Importing Contacts
      • External Contact Forms
      • Email reader
      • API
    • Managing Contacts
      • Editing a contact
      • Sending to existing contacts
      • Unsubscribing contacts
      • Tagging contacts
      • Add Contact Notes
      • Finding Contacts
      • How to use custom metadata?
    • Audiences & Segments
      • Audience VS Segment
      • Audiences
      • Segments
    • Tags
  • Inbox
    • Getting Started with Inbox
      • Connecting a Phone Number
      • Sending Messages
      • Web Chat Widget
        • Installing Web Chat Widgets on WordPress
        • Installing Web Chat Widget on Shopify
        • Installing Web Chat Widget on Wix
    • Navigating the Inbox
      • Switching Between Business Locations
      • Opening or Closing a Chat Conversation
      • Finding a Conversation
      • Understanding Inbox Notifications
      • Inbound Settings
  • REVIEWS
    • Getting Started with Reviews
      • Connecting to Google
      • Connecting to review sites
      • Creating review forms
      • Create review automation
    • Review Forms Overview
      • Review form sharing
      • Review form analytics
    • Reviews
    • Feedback
    • Reply templates
  • Campaigns
    • Campaigns vs Automations
    • Automations Overview
      • Create automations
      • Automation Analytics
    • Campaigns Overview
      • Create SMS campaign
      • Create text email campaign
      • Create email campaign
    • Templates
      • SMS template
      • Email template
    • Queue
  • Other
    • Widgets
      • Installing Widgets on WordPress
      • Installing Widgets on Shopify
      • Installing Widgets on Wix
    • Video testimonials
    • AI feature - Atlas
    • Surveys,Quizzes & Polls
    • Referrals
    • No Google Account
  • Reports
    • Competitors
    • Charts
    • Insights
    • Usage
  • Settings & Setup
    • Settings
      • Users
      • Business
      • Invitations
        • DKIM - AWS
      • Integrations
      • Reviews
      • Contacts Settings
      • Inbox Settings
    • Account
      • Profile
      • Notifications
      • Billing
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  • Overview
  • Integrations

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  1. Settings & Setup

Settings

PreviousUsageNextUsers

Last updated 1 year ago

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Overview

In the settings, you can find different subsections such as Users, Business Settings, Invitations, Integrations, Reviews and Contacts.

Integrations

Here you can find 2 tabs ‘Sites’ and ‘API’.

From the ‘Sites’ tab, you can connect to review platforms such as Google My Business, Facebook, TripAdvisor, YellowPages, and more. Once a review platform is linked you’ll be able to:

  • Respond to Google reviews from within your account. There is no need to log in to your GMB account or Facebook account to reply to a review.

  • Get instant notifications about new reviews.

  • New reviews will be automatically added to your account for better management.

Let’s see how to integrate Google My Business listing as an example.

How to integrate your GMB listing?

  1. Click on the ‘Settings’ tab.

  2. Go to the ‘Integrations’ section and select the ‘Google’ option.

3. Click ‘Connect’.

4. It will redirect you to ‘Google sign-in page’.

5. Log in to your Google account.

6. Once you log in, select the Google account you want to integrate with.

7. Once you select an account and location, your GMB integration will appear in the ‘Integrations’ tab with the green caption ‘Connected’.

In the 'API' tab you can find all the necessary API documentation to integrate with your source system (CRM, POS, DMS, internal database, etc.).

You can integrate your CRM system using Zapier or by making an API call to our dahboard.

You can find your API key under the ‘API’ tab.

Below the API key you can find API Docs. There are 4 API methods that allow you to:

Get all live campaigns

Get all contacts

Create a contact

Get all reviews

Once you select an account and location, your GMB integration will appear in the ‘Integration’ tab with a green caption ‘Connected’.