RapidReviews
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      • Importing Contacts
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    • Managing Contacts
      • Editing a contact
      • Sending to existing contacts
      • Unsubscribing contacts
      • Tagging contacts
      • Add Contact Notes
      • Finding Contacts
      • How to use custom metadata?
    • Audiences & Segments
      • Audience VS Segment
      • Audiences
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    • Tags
  • Inbox
    • Getting Started with Inbox
      • Connecting a Phone Number
      • Sending Messages
      • Web Chat Widget
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        • Installing Web Chat Widget on Shopify
        • Installing Web Chat Widget on Wix
    • Navigating the Inbox
      • Switching Between Business Locations
      • Opening or Closing a Chat Conversation
      • Finding a Conversation
      • Understanding Inbox Notifications
      • Inbound Settings
  • REVIEWS
    • Getting Started with Reviews
      • Connecting to Google
      • Connecting to review sites
      • Creating review forms
      • Create review automation
    • Review Forms Overview
      • Review form sharing
      • Review form analytics
    • Reviews
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  • Campaigns
    • Campaigns vs Automations
    • Automations Overview
      • Create automations
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    • Campaigns Overview
      • Create SMS campaign
      • Create text email campaign
      • Create email campaign
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      • Installing Widgets on Shopify
      • Installing Widgets on Wix
    • Video testimonials
    • AI feature - Atlas
    • Surveys,Quizzes & Polls
    • Referrals
    • No Google Account
  • Reports
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    • Usage
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    • Settings
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        • DKIM - AWS
      • Integrations
      • Reviews
      • Contacts Settings
      • Inbox Settings
    • Account
      • Profile
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  1. Campaigns
  2. Templates

SMS template

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Last updated 1 year ago

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Create SMS template

  1. From the Templates tab, click Create template -> Create SMS template.

2. Type a name for your template.

3. Choose what type of SMS template you want to send (Review, Referral, Survey, Video, Marketing).

4. Choose a text template for your SMS review request.

*All templates are customizable after selection.

5. From this point, you can customize your template. You can edit the text and add necessary variables such as:

[first_name] - Your contact’s first name.

[business name] - Your business’s name.

[link] - Link to connected form.

[unsubscribe_link] - Link for contact to unsubscribe.

[Custom metafield] - Metafield name

To select a variable, click on the rounded rectangle and choose the variable you need to add to your SMS template.

You can also add emojis to your SMS template by clicking on the smiley face icon.

6. Once your SMS template is ready, you can send a test SMS to your phone number. Enter your phone number with the country code, for example, +16421222333, and click 'Send SMS'.

Once your SMS template is ready, click Save.