Connecting to Google

How to integrate with your Google My Business listing?

To streamline the Google integration process, it's helpful to connect to Google My Business beforehand and use the same browser when linking your Google account to our platform. This ensures that you already have access to Google My Business for that location under your credentials before making the linking attempt.

1. Click on the ‘Settings’ tab.

2. Go to the ‘Integrations’ section and select the ‘Google’ option.

3. Click ‘Connect’.

4. It will redirect you to the ‘Google sign-in page’.

5. Log in with your Google account.

6. Once you log in, tick the box to grant access to 'platformsync.app' to your GMB account and click Continue.

7. Select the Google account you want to integrate with.

8. Once you select an account and location, your GMB integration will appear in the ‘Integrations’ tab with the green caption ‘Connected’.

Google My Business Issues

Most issues when connecting are related to permissions errors:

1. This occurs when you don't accept all the Google permissions when prompted during the connect Google account wizard see screenshot at step 6. A quick fix is to return to Settings -> Integrations -> Sites and click Disconnect. Then, try to connect the same Google account again and make sure you give access to 'platformsync.app' as shown in step 6 above.

2. This occurs when the Google user account you are logged into does not have admin rights on the Google My Business (GMB) listing. Disconnect the current Google account, switch the Google My Business account to a different email, and try to connect again.