Inbound Settings

The inbound settings determine what automated action should occur when a customer communicates with your phone number.

We have chosen some sensible defaults for you. If you want to customize these settings, please read below. If not, you can skip this step.

Inbound chat setting

The inbound chat setting dictates what automated action should happen when a customer starts a chat using the website widget.

We recommend the default action, which is to send the customer an automated text letting them know someone will be in touch soon.

Inbound call setting

The inbound call setting dictates what automated action should happen when a customer calls your phone number.

We recommend the default action, which is to send the customer an automated text letting them know this is a text-only number and that someone will be in touch soon.