Opening or Closing a Chat Conversation

To easily track what conversations are currently active and what have completed, conversation are divided into "Open" and "Closed" states.

Conversations are automatically marked as open when they are brand new or when a customer/team member sends a new message to an existing conversation.

To close a conversation it must be manually closed by a team member.

Closing a conversation

1. Go to inbox.

2. Select a conversation.

3. Click the close icon.

Opening a conversation

1. Go to inbox.

2. Click on the "Closed" tab.

3. Select a conversation.

4. Click the open icon.

Mark a conversation as unread

To remark a read conversation as unread:

1. Go to inbox.

2. Select the conversation.

3. Click on the unread icon.